Hotel Buddy1. Information we collect
We collect only what's needed to run room inspections and manage staff access:
| Category | What it includes |
|---|---|
| Account information | Your name and email address, used to sign you in and to determine which hotel(s) and rooms you can access. |
| Inspection video & photos | The walkthrough video you record of a room, plus any targeted photos (bed, bathroom, closet, amenities) taken during an inspection. |
| Inspection results | Pass/warning/fail verdicts per checklist category, any issues noted, and maintenance items flagged for follow-up. |
| Basic usage data | Which rooms have been inspected and when, so dashboards and schedules stay accurate. |
2. How we use it
Your inspection video and photos are analyzed by an AI model to check the room against your property's cleaning and maintenance checklist, and to produce the pass/warning/fail result you see in the app. Account information is used only to authenticate you and to enforce that you see the hotel(s) and rooms you're authorized for — nothing else.
We do not use your data for advertising, and we do not sell it.
3. Who we share it with
We use a small number of service providers to run the app. We don't share data with anyone beyond what's needed to provide the service:
- Anthropic (Claude AI) — inspection video frames and photos are sent to Anthropic's Claude models to generate your inspection results. Anthropic processes this content to return a result; it is not used to train their models under Anthropic's standard commercial API terms.
- Supabase — our database, authentication, and file-storage provider. It hosts your account record, inspection history, and uploaded photos.
4. How long we keep it
Inspection results and verdicts are kept for as long as your hotel's account is active, so history and trends stay visible. Evidence photos captured for a flagged (warning or fail) category are automatically deleted after 7 days — a scheduled cleanup job removes them from storage, not just from view.
5. Your account
Hotel Buddy doesn't have public sign-up. Accounts are set up by request: a hotel owner or manager contacts us, and we create staff logins for that property directly. If you'd like your account or personal data removed, contact us using the details below and we'll take care of it — no need to go through a support ticket system.
6. Security
Access to hotel data is enforced at the database level (row-level security), meaning staff at one property can't see another property's rooms, inspections, or photos, regardless of which app screen they're on. Photos are stored in a private bucket and only accessible via short-lived signed links generated for an authorized, logged-in user.
7. Children's privacy
Hotel Buddy is a workplace tool for hotel staff and is not directed at, or intended for use by, children. We don't knowingly collect information from anyone under 16.
8. Changes to this policy
If this policy changes in a meaningful way, we'll update the date at the top of this page. Continued use of the app after a change means you accept the updated policy.
9. Contact us
Questions about this policy, or a request to access or delete your data: